The agreement between us.

Vidalumi, LLC is registered with the State of Florida as a Seller of Travel. Registration No. ST150104.

CA Seller of Travel Reg. No. 2173859. Registration as a seller of travel does not constitute approval by the State of California.

• Vidalumi helps you find, compare and book cruises, on vidalumi.com. The cruise line is the seller of record, and Vidalumi acts as your agent: we place your reservation with the cruise line for you.
• Your contract for the cruise is with the cruise line, under its booking conditions. These terms cover your use of Vidalumi and what we do for you as your agent.
• Your booking is confirmed only when the cruise line confirms it. Until then, prices and cabins can change.
• Payment goes to the cruise line, not to Vidalumi. The cruise line sets deposits, balance due dates, cancellation charges and refunds.
• Real people are here when you need them: email info@vidalumi.com or call (866) 696-4216.

By using Vidalumi, you agree to these terms. If you don’t, please don’t use the service. The sections below explain each point in full.

Vidalumi is operated by Vidalumi, LLC, a Florida limited liability company (“Vidalumi,” “we,” “us”). “You” means the person using Vidalumi, including when you book for other people.

We’re a cruise travel agency: a website you can use on your own, with real people behind it when you want help. When you book, we act as your agent, not as the seller of the cruise. Vidalumi is built for travelers based in the United States.

Vidalumi, LLC is a Florida limited liability company registered to do business in the State of Washington.

You can use Vidalumi to search and compare sailings, itineraries, cabins and fares; save sailings and searches; set price alerts; and read our port guides, ship pages and packing lists.

Every booking happens here, on vidalumi.com. When you book a cruise through Vidalumi, we place your reservation with the cruise line on your behalf, through our booking provider, Traveltek, and we stay your point of contact before and after you sail.

The cruise line is the seller of record, and Vidalumi acts as your agent. The cruise line sells you the cruise, charges you for it, and is responsible for providing it: it operates the ship, sets fares and policies, and carries you.

Your contract for the cruise is between you and the cruise line (often called its ticket contract, cruise contract or booking conditions). It is formed when the cruise line confirms your booking, and it governs the cruise itself: fares, deposits and balances, changes, cancellations, refunds and what happens on board.

Vidalumi is not a party to that contract. These terms govern your use of Vidalumi and the services we provide to you as your agent. The cruise line pays Vidalumi a commission for bookings placed through us.

As your agent, we will:

• place your booking with the cruise line accurately, as you asked, using the details you give us;
• pass information between you and the cruise line promptly and accurately, including its confirmation, payment dates, changes and any notices it sends us about your booking;
• tell you before you book that the cruise line’s booking conditions apply, and show you its cancellation policy where we have it;
• help you before, during and after your cruise: questions, changes, cancellation requests, and following up with the cruise line for you.

We can’t promise anything only the cruise line can give, such as a cabin, a price, an itinerary or a refund. Those are the cruise line’s to decide under its contract with you.

There are two ways to book with us:

• Book online, where a sailing offers it: choose a cabin, add your guests, review the details, and confirm.
• Ask a travel specialist: send a booking request from a sailing page, or choose “Have a specialist finish this” at any point in the online booking. A specialist replies within one business day and completes the booking with you. Nothing is booked until you say go.

Before you confirm an online booking, the review step asks you to accept these terms and the cruise line’s booking conditions, and, where we have it, to read the cruise line’s cancellation policy. Please read them. They set out the deposit, payment, change and cancellation rules for your cruise.

A cabin in your basket isn’t a reservation. We keep your selection in our booking flow for a limited time, but the cruise line only confirms availability when the booking is actually placed.

Your booking is confirmed only when the cruise line confirms it. When it does, your contract with the cruise line is in place, and we show you a booking reference and let you know. If the cruise line doesn’t confirm (for example, the cabin has gone, the fare has changed, or it can’t accept a guest’s details), no booking exists. We’ll tell you, and a specialist can help you look at other options.

When you book, you confirm that:

• you are at least 18 years old;
• every guest’s name, date of birth and other details are accurate and match their passport or government ID exactly;
• you have permission to book for everyone in your party, and they agree to these terms and the cruise line’s conditions.

Cruise prices change often, sometimes several times a day. The prices on our search results and sailing pages are the most recent we have, but they are information, not an offer, and they may be out of date by the time you book.

Every price is subject to availability and to the cruise line’s final confirmation. The price that applies is the one the cruise line confirms when it accepts your booking. If it differs from a price you saw on Vidalumi, the cruise line’s price applies. We can’t honor a price the cruise line won’t, and if a price was shown in obvious error, neither we nor the cruise line are bound by it.

If a price is wrong. Now and then a fare is shown incorrectly because of a technical error, or an error in data we receive from the cruise line or another provider. When that happens:

• Before you book: if we notice a price on Vidalumi is wrong before you book, we’ll tell you and let you decide — continue at the corrected price, or don’t book.
• After you book: a booking made at an incorrectly shown fare may be cancelled, even after you’ve received a confirmation email. If the cruise line finds an obvious pricing error after your booking is placed, we’ll tell you promptly. Where the cruise line offers to keep the booking at the corrected price, you can accept it or ask us to cancel.
• Refunds: if a booking is cancelled because of a pricing error, the cruise line, which took your payment, handles any refund under its terms, and we’ll follow it up for you; we don’t charge a fee of our own. A cancellation still follows the cruise line’s own conditions, including any charge it sets under its policies.

Unless a price says otherwise, it may not include every tax, fee, port charge, gratuity or onboard expense. The review step and the cruise line’s confirmation show what’s included.

Getting to and from the ship isn’t included. Cruise fares don’t include flights or any other transportation to or from the ship, such as transfers, trains or parking, unless your booking says otherwise.

Where we show a price in a currency other than the one the cruise line prices in, the converted figure is an estimate for your convenience. You pay the amount, in the currency, the cruise line confirms.

Price indicators, such as how a fare compares with prices we’ve tracked before, are our own estimate. They help you decide; they don’t predict or guarantee future prices.

Payment for your cruise goes to the cruise line, which is the party that charges you. When online card payment is available, your card details go directly to the cruise line through our payment page; Vidalumi does not store them.

The cruise line sets the deposit, the final balance and the date each is due. They depend on the sailing and the fare you choose. We show them to you when the cruise line provides them, and they’re confirmed with your booking.

Paying on time is your responsibility. You must pay the cruise line the deposit and the final balance by the dates it sets: through our payment page when it’s available for your booking, or otherwise with a Vidalumi travel specialist’s help on the cruise line’s own payment page, or as the cruise line directs. A Vidalumi travel specialist may get in touch to help, but we don’t promise to contact you before a payment is due, so please don’t wait to hear from us. If you’re not sure how or when to pay, email info@vidalumi.com.

If a payment isn’t made in full and on time, the cruise line may cancel the booking and keep some or all of what has been paid, under its conditions.

Changes you’d like to make (dates, cabin, guest names, adding or removing guests): contact us and we’ll ask the cruise line. Whether a change is possible, and what it costs, is set by the cruise line’s conditions.

Cancelling: you can request a cancellation from your booking or by contacting us. Cancellation isn’t automatic. A travel specialist checks with the cruise line and tells you whether any charge applies before anything is cancelled. Your booking stays in place until then.

Refunds follow the cruise line’s cancellation terms and the fare you booked. Some fares are non-refundable. Because your payment goes to the cruise line, any refund comes from the cruise line; we’ll help you follow it up.

If the cruise line changes or cancels your cruise (a new itinerary, a skipped port, a different ship, a cancelled sailing), those are the cruise line’s decisions, and any refund, credit or compensation is set by its policies. We’ll pass on what we hear and help you with your options.

Travel insurance may help cover cancellation charges and other costs if you have to cancel or cut a trip short, depending on the policy you choose and its terms. We recommend it for every cruise. Vidalumi doesn’t sell travel insurance today. We plan to offer it; until then, please arrange your own.

Itineraries, ports of call, arrival and departure times, and sailing dates are set and changed by the cruise line, not by Vidalumi. They can change, sometimes at short notice, for weather, mechanical, operational or safety reasons, and ports can be skipped or substituted. We show the itinerary the cruise line has published as of our most recent update. It is planning information, not a promise of where the ship will go or when.

Our “Along the Way” features (the countries and continents a sailing visits, nearby UNESCO World Heritage Sites, and at-sea sights such as volcanoes and straits, with any note about the side of the ship or the day you might see them) are worked out from publicly available data and an approximation of the ship’s route between ports. They’re there to help you plan and to add to the fun of the journey. They are estimates, not guarantees.

Whether you see any given sight depends on things outside our control, and often outside the cruise line’s: the ship’s actual course and speed, weather and visibility, the time of day, the season, and where you happen to be standing. Please don’t make travel, financial or scheduling decisions based on this information alone.

Each traveler is responsible for having valid travel documents: a passport or other accepted ID, any visas, and any health or vaccination documents the cruise line or the countries you visit require. Requirements depend on your nationality and your itinerary, and they change. Check them with the cruise line and the relevant government well before you sail (for U.S. citizens, travel.state.gov (opens in a new tab)). Anything we tell you about documents is general guidance, not legal advice.

Passports. If you travel on a passport, it must be valid for at least six months after your sailing date if your cruise line or destination requires it. Some cruise lines and destinations require six months beyond the day your cruise ends, so check the exact rule with the cruise line. Making sure every passport in your party meets it is your responsibility.

The cruise line can refuse boarding to anyone without the right documents, or who arrives after the boarding cutoff, and it usually won’t refund the fare. Please leave yourself plenty of time.

If anyone in your party has accessibility, medical or dietary needs, tell us and the cruise line before you book. We’ll pass your requests on, but the cruise line decides what it can accommodate.

On board and ashore, you agree to follow the cruise line’s rules and the directions of its crew.

You need an account to save sailings and searches, set price alerts, keep traveler profiles and manage your bookings. To create one:

• You must be at least 13 years old (18 to book).
• You must give accurate information and keep it up to date.
• You may not create accounts by automated means, or for someone else without their permission.
• You’re responsible for keeping your sign-in secure and for activity under your account. If you think someone else has used it, change your sign-in details and email info@vidalumi.com.

Traveler profiles. You can save details for the people you travel with so you don’t have to type them twice. Only save someone’s details with their permission.

Saved searches and price alerts are a convenience. We work to send them promptly, but an alert can arrive late or be missed, and an alert doesn’t hold a price or a cabin for you. You can change or stop them any time in your settings.

Closing your account. You can delete your account from your settings at any time. Bookings you’ve made stay in place with the cruise line, and we keep the records the law requires, as our Privacy Policy explains.

We may suspend or close an account that breaks these terms or puts other people or the service at risk. Where it’s reasonable, we’ll tell you first.

If you use Vidalumi’s tools for travel professionals or content contributors, these terms apply to you as well, along with any separate agreement you have with us.

Reviews, ratings, tips, trip names, notes and anything else you post or save on Vidalumi stay yours. You give us a non-exclusive, worldwide, royalty-free license to store, display, reproduce and format that content to run and promote Vidalumi. Content you keep private stays private, as our Privacy Policy describes.

Our community standards. Anything you post on Vidalumi, including reviews, ratings, tips and photos, must:

• reflect your own genuine experience;
• disclose any connection you have to what you’re reviewing, such as working for the cruise line or being paid or rewarded to post;
• stay on topic: the cruise, ship, port or trip you’re writing about.

It must not contain:

• profanity, slurs or other offensive language;
• harassment, threats, or hateful or sexually explicit material;
• personal information, such as someone else’s name or photo without their permission, or anyone’s phone number, email address, home address or booking reference, including your own;
• spam, advertising or promotional content, including links to sell something;
• anything unlawful, or anything that infringes someone else’s rights.

We may decline or remove, at our discretion and without notice, any content that doesn’t meet these standards. We don’t remove a review because it’s negative.

Tell us the buffet was cold. Just don’t swear at the buffet.

You may not use Vidalumi, or help anyone else use it, to:

• scrape, crawl, harvest, mirror or republish our catalog, prices, content or data, by automated or manual means, without our written permission (ordinary indexing by public search engines is allowed);
• access or use the site with bots, scripts or other automated tools, including to search, hold cabins or book;
• make bookings or requests you don’t intend to keep;
• reverse engineer, decompile or disassemble any part of Vidalumi, or try to extract its source code, except where the law expressly allows it;
• probe, scan or test our systems for weaknesses, get around security measures or rate limits, or access any account or data that isn’t yours;
• interfere with or disrupt the site or the systems behind it, including by overloading them or introducing malicious code, or use Vidalumi to attack anyone else’s systems;
• commit fraud, including using a payment card you aren’t authorized to use, giving false booking details, or impersonating anyone;
• collect, use or share other people’s personal information from Vidalumi without their permission;
• harass, threaten, defame or abuse anyone, including our team;
• resell or commercially exploit Vidalumi, its content or its bookings, or use it to build a competing product or service;
• break any law.

If you do, we may block your access, suspend or close your account, decline your requests, and take legal action.

Sharing a sailing you love with the people you travel with is fine. That’s exactly what it’s for. Sending a robot to copy every price on the site is not. Robots don’t even like buffets.

Vidalumi relies on other companies to work: the cruise lines, our booking provider Traveltek, and the sources behind our maps, weather, ship positions, port and excursion information. Their information comes to you as they provide it. Ship positions can be delayed or missing and are never for navigation or safety.

When we link to another website, including a cruise line’s policy pages, that site’s own terms and privacy practices apply there.

How we earn. When you book a cruise through us, the cruise line pays Vidalumi a commission. It doesn’t change the price you pay the cruise line. Our packing lists include links to Amazon. As an Amazon Associate we earn from qualifying purchases. Those links cost you nothing extra.

Ours: Vidalumi’s name, logo, design, code and original writing (including our port guides, ship pages and packing lists), and the way we select and arrange our information, belong to Vidalumi, LLC and are protected by copyright, trademark and other laws.

We give you a limited, personal, non-transferable permission, which we can withdraw, to use the site to plan and book travel for yourself and the people you travel with, including sharing links to it. Apart from that, you may not copy, reproduce, republish, distribute, modify, make derivative works from or publicly display any part of Vidalumi without our prior written permission. We reserve every right these terms don’t expressly give you.

Our port guides took a lot of walking. Please don’t copy them.

Others’: cruise line and ship names, logos and images belong to their owners and appear with their permission or as their terms allow. Photo and map credits are listed on our media credits page.

Vidalumi is provided “as is” and “as available.” To the extent the law allows, we make no warranties beyond those stated in these terms, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

We work hard to keep information accurate, but we don’t guarantee that catalog details, prices, itineraries or third-party information are complete or error-free, that the site will always be available, or that a sailing will stay available at a particular price.

Some places don’t allow these exclusions. Where that’s the case, they apply only as far as the law permits.

We take responsibility for doing our part as your agent carefully: placing your booking as you asked, passing information between you and the cruise line accurately, and helping you when you need us.

We aren’t responsible for what the cruise line, tour operators or other independent providers do or fail to do. That includes the operation and safety of the ship, delays, itinerary changes, cancellations, lost baggage, and anything that happens on board or ashore. Those are the provider’s responsibility under its own terms.

To the extent the law allows, Vidalumi and its owners, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits or lost data, arising from your use of Vidalumi. Our total liability for any claim is limited to the greater of the amount you paid directly to Vidalumi in the 12 months before the claim, or US$100.

Nothing in these terms limits any right you have that the law doesn’t allow to be limited, including your rights under Florida’s consumer-protection and sale-of-travel laws, or the cruise line’s obligations to you under its own contract.

If a claim is brought against Vidalumi because you broke these terms, misused the service, broke the law, or infringed someone else’s rights, you agree to cover our reasonable costs of dealing with it, including reasonable attorneys’ fees.

Please read this section carefully. It affects your legal rights, including your right to go to court, to a jury trial and to take part in a class action.

Florida law. These terms, and any dispute between you and Vidalumi, are governed by the laws of the State of Florida and, for this arbitration agreement, the Federal Arbitration Act, without regard to conflict-of-laws rules.

Talk to us first. Before starting an arbitration or a court case, email info@vidalumi.com and tell us what’s wrong. We’ll reply and try to put it right. If we have a dispute with you, we’ll write to the email address on your account first. Each of us agrees to give the other 30 days to resolve it informally before taking it further.

Binding individual arbitration. If we can’t resolve it within those 30 days, you and Vidalumi agree that any dispute, claim or controversy arising out of or relating to these terms, your use of Vidalumi, or our services to you will be settled by binding arbitration, not in court. Whichever of us starts the arbitration chooses who runs it: either the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or JAMS under its Streamlined Arbitration Rules & Procedures together with the JAMS Consumer Arbitration Minimum Standards, in each case as in effect when the claim is filed. Those rules set out how fees are shared and where and how hearings take place. If the chosen provider can’t or won’t administer the arbitration, the other one will. If neither will, the dispute will be heard in the state or federal courts located in Florida, as described under “Courts” below. One arbitrator decides. The arbitrator can award the same individual relief a court could, but only in favor of the individual party bringing the claim and only as far as needed for that party’s own claim. The AAA’s rules are available at adr.org (opens in a new tab) and JAMS’s at jamsadr.com (opens in a new tab).

Small claims. Either of us may instead bring an individual claim in small claims court, as long as it qualifies and stays there on an individual basis.

No class actions, and no jury. You and Vidalumi each agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not combine more than one person’s claims or preside over any form of class or representative proceeding. You and Vidalumi each give up the right to a trial by jury.

You can opt out. You can opt out of this arbitration agreement by sending written notice to info@vidalumi.com within 30 days of the day you first accept terms that include it, for example by creating an account or making a booking. Include your name, the email address on your account if you have one, and a clear statement that you want to opt out of arbitration. Opting out doesn’t change any other part of these terms.

If the class-action waiver doesn’t hold. If the waiver of class and representative proceedings above is found unenforceable for a particular claim, that claim must be separated out and decided in court, not in arbitration, and the rest of this section still applies to everything else.

Courts. Any dispute that isn’t arbitrated (because you opted out, it’s in small claims court, or this section otherwise doesn’t apply to it) will be heard in the state or federal courts located in Florida, and you and we both consent to their jurisdiction.

Disputes about the cruise itself are between you and the cruise line and follow its contract, which often names its own courts and sets short deadlines for giving notice of a claim. Check those deadlines in the cruise line’s conditions; we can help you find them.

We’ll update these terms when our service or the law changes. The new version is posted here with a new “Last updated” date, and for significant changes we’ll also post a notice on the site. Using Vidalumi after the effective date means you accept the updated terms.

A booking that is already confirmed stays under the terms that applied when you made it.

Whole agreement: these terms and our Privacy Policy are the whole agreement between you and Vidalumi. Your contract for a cruise is separate: it is between you and the cruise line, under its booking conditions.

If part doesn’t hold: if a court finds any part of these terms unenforceable, the rest stays in effect. The disputes section has its own rule for the class-action waiver.

No waiver: if we don’t enforce a term straight away, we can still enforce it later.

Events beyond our control: we aren’t responsible for delays or failures caused by things we can’t reasonably control, such as outages at our providers, severe weather, or government action.

Transfer: you can’t transfer these terms to someone else. We may transfer them as part of a merger, acquisition or sale of our business.

We build Vidalumi to work with a keyboard, a screen reader and other assistive technology, and we test what we build against a public standard. Our accessibility statement says what we aim for and what we already know isn’t right yet.

If something on the site gets in the way of finishing a booking, tell us: email info@vidalumi.com. A travel specialist will help you complete it a different way.

Questions about these terms, or anything else, reach real people:

• Vidalumi, LLC
• Email: info@vidalumi.com
• Phone: (866) 696-4216